Condiciones de Reserva

Condiciones de Reserva

A- Geneal Conditions of Sales

The general conditions are subject to the conditions of the Commercial law of Egypt

B- Specific Conditions of Sales

02 TRAVELING
El precio de los paquetes de nuestros viajes, Paquetes y alojamiento se fijan en función de su duración y no del número determinado de días enteros. Están incluidos en la duración el día de Inicio, el día de Fin incluyendo el transporte nocturno. A menos que se indique lo contrario, debe tenerse en cuenta que el primer y último día de su viaje se dedicarán al transporte y, en general, no incluirán ninguna excursión.

4.1 Por el cliente:
• Antes de la Fecha de Inicio: cualquier modificación (traslado de fechas) deberá ser enviada por Email:
Hasta 61 días desde la Fecha de Inicio inicial, se facturará a 60 €uros por persona con un máximo de 120 €uros por expediente excepto cuando se trate de un servicio complementario en el mismo destino.

Menos de 60 días antes de la Fecha de inicio inicial, una modificación se considera una cancelación seguida de una nueva Reserva:

• Durante un viaje, excursión, Paquete o alojamiento: cualquier modificación solicitada por el cliente en su lugar de estadía (sujeto a las posibilidades locales) solo puede dar lugar a un reembolso a su regreso con el acuerdo por escrito de los representantes locales y bajo deducción de cancelación costes posiblemente reclamados por los proveedores afectados. Cualquier viaje interrumpido o acortado por el cliente no da lugar a ningún reembolso. Si un cliente desea cambiar la fecha de su regreso, para determinados vuelos, el billete de vuelta inicial no podrá en ningún caso ser reembolsado y el aplazamiento a otra fecha u otro vuelo implica el pago en el acto del nuevo billete a la tarifa normal.

4.2 Por el organizador
4.2.1 Modificaciones de vuelo:
• Horarios: los horarios de vuelos o trenes, así como los tipos de aeronaves, se brindan únicamente como información principal y pueden estar sujetos a cambios. Nunca son un elemento contractual del billete de transporte y no pueden comprometer la responsabilidad del organizador. Las fechas de inicio y finalización están sujetas a cambios si las condiciones de transporte y tarifa lo requieren. El cliente será informado inmediatamente. Los retrasos en las fechas de inicio o de posible regreso no pueden dar lugar a compensación alguna, en particular debido a la duración del programa inicialmente previsto. El organizador es responsable del buen funcionamiento del producto (viaje, excursión, Paquete, alojamiento, etc...) sin, no obstante, ser responsable de casos fortuitos, causas de fuerza mayor o actos de terceros. Sin embargo, incluso en estos últimos casos, el organizador se esforzará por buscar soluciones capaces de superar las dificultades encontradas.

4.2.2 Modificaciones del Producto (Excursión, Paquete, etc...):
• Ocasionalmente, un Proveedor puede realizar un cambio en un Producto después de su compra, incluidos, entre otros, la fecha, el precio, las inclusiones, la cobertura, los requisitos de edad y/o cualquier otra característica y/o requisito del Producto. Como resultado, nosotros (actuando en nombre del Proveedor), nos reservamos el derecho de cancelar, cambiar o sustituir cualquier Producto que haya comprado, en cualquier momento y por cualquier motivo. Si el cambio propuesto por el Proveedor es material (por ejemplo, un cambio de fechas y/o un cambio significativo en el itinerario) y usted no está satisfecho con la alternativa que se le ofrece, tendrá derecho a un reembolso completo del original. precio de compra. Usted acepta que nosotros y el Proveedor correspondiente no seremos responsables de tales modificaciones, cancelaciones o reembolsos
En el caso de que un viaje o Paquete se mantenga con un número de participantes inferior o superior al mínimo previsto, no podrá tenerse en cuenta ninguna reclamación de indemnización.

By the customer :

Cancellation by the customer entails the payment of variable costs depending on the date on which it occurs:

• from the day of booking up to 60 days before Start Date: 60 € uros per person as administrative fees with a maximum of 120 €uros per file.
• between 60 days and 31 days before Start Date: 15% of the amount of the trip, stay or circuit will be retained.
• between 30 days and 21 days before Start Date: 25% of the amount of the trip, stay or circuit will be retained.
• between 20 days and 8 days before Start Date: 50% of the amount of the trip, stay or circuit will be retained.
• between 7 days and 2 days before Start Date: 75% of the amount of the trip, stay or circuit will be retained.
• less than 2 days before Start Date: 90% of the amount of the trip, stay or circuit will be retained.

In the event of cancellation on a charter flight, 100% of the ticket price will be retained in all cases.
All our products (trips, excursions, circuit and accommodation) does not include any traveller insurance,
The price of a product (trip, excursion, circuit or accommodation) cannot in any case be reimbursed in the case of when the client make “No Show” at the times and places mentioned in the documents or if, as a result of the non-presentation of the documents necessary for the completion of the trip ( passport, visa, vaccination certificate, etc...), he is unable to start on the date indicated.

• from the day of booking up to 24 hours before Start Date: No Charge or Fees fees will be charges.
• less than 24 hours before Start Date or No Show at the Date/Time of the trip: 100% of the amount of the trip, will be retained.

In the event of cancellation on a flight or a train, 100% of the ticket price will be retained in all cases.

By the organizer:

Most of our products (trips, excursions, circuits or accommodation) are based on a minimum of participants.
In the event that a group does not reach the required number of people, The organizer reserves the right to cancel the trip or the circuit by notifying customers before the Start Date. The customers will then be reimbursed in full for the sums already paid without this cancellation giving rise to a request for compensation for damage suffered. The organizer will try as far as possible to offer customers a replacement product (trip, excursion, circuit or accommodation) Customers will not be able to claim any compensation If the cancellation is imposed by circumstances of force majeure or for reasons relating to the security of travelers:

Force majeure

we will not be liable or pay you compensation if its contractual obligations to you are affected by ‘unavoidable and extraordinary circumstances’ meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include :
- War, hijacking, riotes, commotion civil, or rébellion, interférence of authorities or officials, sanctions, réquisition, seizure by légal jugements, quarantaine, fires, explosion, tempt, accidents, défaillance on a hotel, boat or its machines or its equipements;
- Labor disputes, strikes or lockouts, actual or threatened, employees or agents or of any other person;
- Lack of assurance to the satisfaction of organizer of suitable conditions: Weather; navigation fuel; etc…
- Any act, neglect, default or omission of any sub-contractor or person on whom Dive Trek relies to perform any of the obligations under this Agreement; - The refusal or untimely granting or withdrawal of authorization or permits required for any navigation permit.

06 FORMALITIES

It is the customer's responsibility to ensure that he is in good standing with the police, customs and health formalities for his entry to the country for the trip, excursion, circuit or accommodation. Some countries require that the validity of the passport be more than 6 months after the return date, to have a return or continuation ticket and sufficient funds.
The administrative and health formalities indicated for each country are only for travellers of the EU nationalities and are subject to change. Their fulfillment and the resulting costs are the sole responsibility of the traveller/customer. Any Traveller/Customers must obtain the visa by themselves and at their expense before arrival.

07 AIR TRANSPORT

The liability of airlines as well as those of their representatives, agents or employees is limited in the event of damage, complaints or claims of any kind to the air transport of passengers and their luggage exclusively as specified in their conditions of transport.
The customer is responsible for his ticket and therefore we decline any responsibility if any damage or losse. We remind you that the places reserved for our passengers are automatically in economy class and that the timetables of all flights as well as the types of aircraft are given as primary information only and may be subject to modifications. They are never a contractual element of the transport ticket and cannot engage either the responsibility of the airline companies, or ours. In all cases, the flight times will be confirmed on site by our representatives. Likewise, the name of the airport is also given as an indication and may be subject to possible modifications, without these being able to give rise to compensation. We also specify that the regulation of flights at special fares and charters does not authorize, even in the event of force majeure, the reimbursement of journeys not made, or that of the additional costs entailed by such a situation. The air carrier also reserves the right, in the event of force majeure, to transport customers by any mode of transport of its choice - with reasonable diligence - without any compensation being able to be claimed by the passengers concerned. Any air delays may not be compensated in any way whatsoever, in particular due to the modification of the duration of the program initially planned. We reserve the right to substitute in extremis, following filling problems, security, meteorology and other cases of force majeure, a charter flight by a regular flight or the opposite, to the same country, without this being considered as a breach of contract resulting in compensation.

The carrier and / or the organizer reserve the right to route passengers from point "A" (place of Start) to point "B" (destination / place of arrival) via one or two other points "C" and / or "D" (intermediate place (s)).

Any cancellation by customers, following a modification(s) of the flight plan will result in normal cancellation costs. The baggage allowance is 20 kg per participant for regular economy class flights and 15 kg for charter flights. Babies are not entitled to any deductible. Any excess baggage will be paid on site by the passenger according to the scale in force. More and more flights are non-smoking and the organizer cannot be held responsible if a smoking customer travels on an exclusively non-smoking flight or cannot obtain a seat in the area reserved for smokers. The allocation of smoking or non-smoking seats cannot be guaranteed.

08 ANIMALS

For health and safety reasons animals are not allowed in any product (circuits, excursion, trips or accommodation).

09 AFTER-SALES

Despite all the pre-cautions and care taken for the smooth running of the product (trip, excursion, circuit or accommodation), a misunderstanding or incident can still occur. If this is the case, our local representatives will try to find a solution. In the event that the customer does not obtain satisfaction, it is up to the customer to ask them for a detailed certificate mentioning any breaches of the obligations laid down. This certificate, accompanied by all original supporting documents must reach the organizer at the latest one month after the end of the product (service, trip, excursion, circuit or accommodation). Any complaint without certificate or supporting documents and / or after the mentioned period cannot be taken into consideration.

10 RESPONSIBILITY

For the execution of the programs, the organizer calls on various service providers such as carriers, hoteliers, travel agents, etc... Acting as an intermediary between the client, on the one hand, and the various service providers, on the other hand, the organizer cannot be held liable in the event of accidents, injuries, delays, damage, loss or theft. '' effects and baggage or for any irregularity that could arise through the fault or negligence of one of these providers who will retain, in any event, towards any participant, the responsibilities specific to their activity under the statutes which govern them, their national legislation or international conventions establishing, among other provisions, a limit of responsibilities. Likewise, the organizer cannot be held responsible for changes to timetables or routes, change of airport, train or bus station, removal of part of the program, closure of certain monuments or sites to the public. whose visit is scheduled in the program or the cancellation of a Start Date caused by external events such as strikes, technical incidents, air overloads, rail damage, bad weather, adverse weather conditions, requisitions, governmental decisions, political events, changing of water levels of a River or at the Sea, closing of locks, etc…
In the event that the Start Date is found to be delayed or the End Date brought forward or delayed due to one or more of the aforementioned circumstances, the customer may not claim any reimbursement or compensation for damage suffered. However, even in these cases, the organizer will endeavor to seek solutions capable of overcoming the difficulties that have arisen. If after the late arrival of a flight, the scheduled night could not be spent at the hotel partly or completely, the customer cannot claim any reimbursement for the non-use of the overnight stay, this delay attributable to the company air travel resulting in no refund by the hotel. The organizer may also have to substitute a means of transport for another or a hotel / boat for another, take a route different from that programmed or cancel certain excursions and visits, this when the circumstances force it. In no case will these modifications give rise to compensation.
The organizer cannot be held responsible and the client cannot claim any compensation in the event of a change in timetables or itineraries occurring even after the delivery of service vouchers. All the information included in the organizer's programs, prospectuses and other leaflets, as well as that communicated by its departments, is obtained from the best sources and given in good faith; they are provided for information only and cannot in any case engage the slightest responsibility of the organizer. The description of the itineraries, places to stay or on-site services is that known or planned when the ONLINE brochures or promotion is published. Any modification brought to the attention of the organizer will be reported to the customer before Start Date. However, no compensation can be envisaged for the non-enjoyment of a service which could not have been provided due to technical reasons or cases of force majeure. Following major modifications which would significantly reduce the interest or the pleasure of the trip, circuit or accommodation, the customer has the possibility of maintaining it or canceling it without any cost, without this cancellation giving rise to a request for compensation for damage suffered.

11 CLASSIFICATION OF HOTELS AND BOATS

The classification of hotels and boats corresponds to the official standards of the host country. In the absence of an official classification, the criteria indicated are those of our correspondents or our own criteria. It is a general rule, whatever the time of arrival or departure, to have rooms or cabins only after 14:00. and to vacate them before 11:00 unless otherwise stated.

12 CAR RENTAL

Rental cars are generally subject to third-party “fire and theft insurance” and “CDW insurance” (damage to the rental vehicle following a collision, shock, etc.). We advise customers to take out “PAI” insurance (personal accident insurance) on site which covers the passengers of the rental vehicle as well as its driver. Guarantees do not work if:
- The accident was due to a violation of the road or highway code and local laws, or to driving while intoxicated or under the influence of drugs or alcohol;
- The number of people transported exceeds the limit provided by the authorities for the rental vehicle.
- Vehicle rental companies are entitled to impose restrictions on use, in particular for access to tracks or non-motorized roads for ordinary vehicles. As a general rule, the driver must be at least 25 years old and have an international driving license and an international credit card.

13 LOCAL FEATURES

We draw attention to the fact that in some countries, the economic and social situation may be temporarily modified due to particular events such as religious holidays, public holidays and other local customs. It is not possible to indicate in detail these events given their diversity.

14 National Holidays

• January 25 Revolution day
• April 25 Liberation of Sinai
• May 1 Labor Day
• July 23 Liberation Day
• October 6 Armed Forces Day

• January 1 New Years Day
• January 7 Coptic Christmas
• March 9 Mouloud Date changing every year
• Sham el-Nassim (Coptic Easter) Date changing every year
• Bairam Festival (End of Ramadan) Date changing every year
• Great Islamic Holiday Date changing every year
• Islamic New Year

15 BAGGAGE

You are responsible for the carriage and care of your luggage throughout your holiday except for such times as it may be in the hands of the airline; herein such circumstances the airline specific terms and conditions relating to the carriage of luggage apply, or when porterage at a hotel or on arrival and departure is included. Please ensure that your luggage is loaded on to all transport and be careful to take the correct luggage with you when you move from a point to another point.

16 EARLY BIRDS SAVING

Save up to 100 €URO per couple on selected 2021 Packages & Cruises, Book your holiday between 21 March and 1 July 2020(both dates included). This offer applies to new bookings only, is subject to availability and selected dates. This offer is not combinable with any other Promotion or any Special Offer. To qualify for the offer the deposit must be paid in full by latest 1 July 2020. Normal cancellation penalties apply. We reserve the right to amend or withdraw this offer at any time.

18 SITTO WEB
La redacción de este sitio es objeto de nuestra mayor atención. Sin embargo, puede suceder que se hayan infiltrado errores tipográficos en textos, fechas, precios o fotografías. En este caso, los precios y fechas aplicables se especifican al hacer la reserva y se confirman en el pedido / factura.

18.1 Fotos
Geo Tours se esfuerza por ilustrar sus ofertas con fotos o ilustraciones para ofrecer una descripción realista de los servicios ofrecidos. Se señala, sin embargo, que las fotos e imágenes contenidas en las descripciones de las ofertas (visitas, cruceros, paquetes, hoteles, etc.) no están sujetas a problemas contractuales y / o vinculantes.

18.2 Enlaces a otros sitios web El sitio web
puede contener enlaces a otros sitios web que no son administrados por nosotros y que a veces aparecen con fines informativos, de referencia y / o comerciales. No tenemos control sobre estos sitios web y no somos responsables de su contenido. Te invitamos a hacer tus propias comparaciones y verificaciones antes de realizar cualquier compromiso comercial.

18.3 Contenido de los sitios web Los propietarios de estos sitios web
son los únicos responsables de estos sitios web y garantizan su contenido. Estos enlaces se muestran únicamente con fines informativos, sin evaluar su contenido, sus propietarios, los servicios o productos que ofrecen.

18.4 Conducta obligatoria
Le pedimos que se adhiera a las siguientes reglas básicas de conducta cuando utilice el (los) Sitio(s):

(1) Cumplirá con estos Términos y condiciones y con todas las leyes aplicables;

(2) Solo proporcionará información veraz y precisa;

(3) no acosará, amenazará ni abusará de otros cuando utilice los Sitios de ninguna manera;

(4) No interferirá con el uso de los Sitios por parte de otros, incluida la interrupción de las sesiones de otros usuarios, ni actuará de una manera que interfiera con el uso de los Sitios por parte de otros.

(5) No publicará ningún material que sea obsceno, odioso u ofensivo por motivos raciales, étnicos, sexuales o de otra índole; sea ​​dañino, vulgar u objetable; o es difamatorio, calumnioso o viola la privacidad o los derechos de propiedad de otros;

(6) No recopilará ni almacenará información personal sobre ninguna otra persona en los Sitios, ni acechará, contactará o acosará repetidamente a otros usuarios;

(7) No se hará pasar por otra persona ni distorsionará una relación con ninguna persona o entidad, incluida la tergiversación de una relación con nosotros; asimismo, no asumirá una identidad falsa si esta se utiliza para engañar o engañar a otro;

(8) No publicará ningún contenido que contenga virus, cancelará bots, troyanos, códigos maliciosos u otro software o programas informáticos que afecten los sitios web que proporcionamos, la capacidad de los usuarios para disfrutar de los sitios web o el funcionamiento adecuado del software o que interfieran con cualquier hardware, equipo o material utilizado en relación con los Sitios;

(9) No utilizará ninguna información en los Sitios con fines comerciales a menos que Geotours lo haya aprobado expresamente;

(10) No buscará, investigará ni vinculará ningún dato o información en los Sitios ni a través de ellos sin el consentimiento expreso y la aprobación de Geotours;

(11) No enviará solicitudes masivas no solicitadas, información promocional, correos electrónicos u otras solicitudes (incluido, entre otros, correo basura, "spam", cartas en cadena o esquemas piramidales de cualquier tipo) a ningún tercero mediante el uso de los Sitios. Si incumple cualquiera de las pautas anteriores o cualquier otro aspecto de estos Términos y condiciones, nos reservamos el derecho de suspender o rescindir sus derechos de uso de los Sitios sin notificárselo.